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We’ll review the request and may apply a temporary credit to your account (this usually takes about two business days). From here, you can confirm the transaction you’ve selected, select the issue, and answer a few more questions before you can submit the dispute request.On the next page, click on “Start Request”.At the bottom of the details list, select “Dispute Transaction”.Find the transaction you’re concerned about, and click on the (>) for more details.On your Credit Card Details page, scroll down to “Posted Transactions”.RBC Online Banking: Go to the "Profile and Account Settings" page and select the toggle beside the credit card you would like to lock.Ģ) Dispute the potential fraudulent transaction through RBC Online Banking.RBC Mobile app: Go to the credit card details page and select the "Lock Card" toggle at the top of the page. 1) Lock your card via the RBC Mobile app or RBC Online Banking.
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